How Do I Know If a Waterproofing Solution Is Reliable & Effective?

It is not enough to just look into the type of waterproofing solution you need for your home, office, or building. Aside from price comparisons, you have to take into account the company’s reputation as well. In the past, you might rely on recommendations from family and friends to know the quality of work provided by service providers.

Instead of relying only on word-of-mouth recommendations, keep an eye out for reviews, awards, and certifications when researching for a good waterproofing contractor or service provider for your home. 

1. Look into what past clients have to say about a company’s quality of service

Le Fong Waterproofing takes an extra step in documenting the feedback we receive from our clients on the work we do. We believe that the customer experience and innovative solutions come hand-in-hand when delivering a satisfaction-guaranteed waterproofing solution.

The most pressing matter a property owner, like you, should be worried about is the quality of service of a solution. Quality waterproofing rectification work should last long and come with professional on-site practices.  To champion this, many companies will promise their solutions to last for years, or for their team to have the best on-site service. This may be in their non-toxic or fast 24-hour application time.

2. Note down if official recognition was received for the specific waterproofing method they provide

Once you’ve settled for a waterproofing method of your choice, engage with a service provider that has received official recognition for the specific solution they use. This form of recognition is given by the peers that approve of the quality of the product used by a company’s on-site team. It lowers the risk of having to deal with work that does not reach industry standards.

Be wary of companies that offer a wide range of methods but hold no certifications for any of their solutions. Imagine, a company convinces you to spend hundreds or thousands on the service they provide, only to have their solution be of poor quality that just does not stand the test of time!

We should also mention that Le Fong Waterproofing Singapore solution is manufactured using a special Greek Technology. It’s a revolutionary  solution that has been quality checked by trusted quality assurance boards in Greece and Beijing.

3. Make sure your service provider is using safe and sustainable solutions

Aside from industry-specific recognition, you can look into the sustainability of how their businesses are carried out. Conventional waterproofing materials use harsh and strong-smelling chemicals that can be harmful when inhaled during and even after application. Contractors and workers handling these materials have to follow internationally recommended protocols when applying the materials to avoid causing harm to themselves, the property, and the people that live on the premises.

United Kingdom Accreditation System (UKAS) is an internationally-acclaimed certification awarded only to manufacturers, businesses, or service providers that maintain their competence, and conformity to the quality assessments they provide.

Lloyd’s Register ISO9001 is a global certification awarded to businesses that continue to improve and maintain their practices to meet the expectations of their customers and stakeholders. That means all our experts, administrators, consultants, and management team comply with a strict ISO when conducting themselves.

ISO14001 is awarded to businesses who use environmentally friendly, low in Volatile Organic Compounds (VOC) solutions that don’t harm the environment during our manufacturing, or application stage. This also indicates that the solution is non-toxic and safe for commercial use in homes, offices, or businesses.

The Singapore Green Label Scheme holds the most stringent environmental standards in the market, and  Le Fong Waterproofing has gained their approval with our solution and on-site servicing.

4. Official Recommendation from respected local authorities

The highest honour any company can receive is an official recommendation by the local ministry that is not part of our industry. These institutions serve almost like a formal representation of all the clients we receive, and it is no easy feat to get institutional support.

In this information age, it’s important for consumers to easily conduct their own research on the service providers they wish to engage with.  

We’ve listed five criteria to look for when hiring a service, be sure to keep them in mind when making your comparisons between companies.  Always remember that most service providers will only highlight the pros of their solutions. The best way to really gauge if their services are reliable and effective is by looking into the types of certifications or recommendations they have received.

That being said, it doesn’t hurt to have a chat with a customer service representative as well! With respect to our customer’s enquiries, we in Le Fong Waterproofing try our best to be as transparent and open as we can to our customer enquiries- without revealing our trade secrets, of course.